RETURN POLICY

RETURN POLICY

Last updated October 12, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@jnarora.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
J.N. Arora & Co. Pvt. Ltd.
276, Patparganj Industrial Area
New Delhi, New Delhi 110092
India
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

CANCELLATIONS

In case of cancellations, a full refund will be issued in case the goods have not been dispatched. If the goods have been dispatched, the customer is liable for a 10% restocking fee.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Please Note
● Returns will only be accepted in case of manufacturing defects.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
011-43232525
sales@jnarora.com